OUR GUIDELINES

For Custom LED Neon Signs

We do not offer a refund/return policy on custom made Neon Signs and we cannot cancel any custom orders placed – by making a purchase you agree to confirming your custom order.

Dislike of color or design: As each sign is made to order for you, we are unable to accept return requests based on dislike of style or color. You are responsible for picking the correct color for your sign and to make sure you like the product before you place your order. You can ask for images and videos by contacting us via email through our contact us page.

Return claims must be agreed between a customer and Top Dogz Sign Builders.

Product must be returned unused and undamaged in its original packaging.

If after delivery a revision is required we have the right to rectify the design.

Please Note: You will be responsible for the return postage and packaging cost.

Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.

Please email: info@topdogzproductions.com before shipping any items back. We will provide a shipping address and Return code that will need to be included with your shipment

We advise you to return your product using a tracked delivery service.

Please be advised that we will not accept any returns or refund request if your country customs will impose additional taxes on imports. We are not responsible for these taxes and they need to be paid to Customs Authorities in order to receive the products. Please consult your country laws regarding customs imports taxes.

Handcrafted & Unique

Each sign is handcrafted & made-to-order by one of our skilled neon 

artisans.

Worldwide Delivery

We're shipping worldwide and will have your sign out to you in 1-2 weeks!

Secure Payment

The topdogz website uses top of the line encryption to ensure your info is safe.

Customer Support

One of our experienced team members is always available to assist you with any inquiry.

For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at inf@td and we will deliver a replacement free of charge.

We allow customers to cancel their orders within 24 hours of placing their order with us. Once 24 hours has passed we will start manufacturing the product. At this time, cancellation requests will not be accepted.

Customers are not able to cancel their order if they decide after placing the order that they do not want it. Once our order is being manufactured and its on the way to you, you must wait for delivery. Once delivered we can discuss refunds and return accommodations.